Our ongoing commitment to providing outstanding patient care means we are implementing a new electronic patient record system. You may notice our processes take slightly longer than usual, and we apologise if this causes any inconvenience. Thank you for your understanding and patience.

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Privacy notice for children

Key Points:

  • What is personal information? It is information about you.
  • Why do we use your personal information? We use your personal information for purposes related to your health.
  • Why do we share your information? We may share your data with for example doctors and nurses if it is necessary for your care.
  • Get in touch: you can contact our data protection officer if you have got any questions.

“Personal information” – what is that?

By personal information, we mean any information that could be used to identify you. At its simplest this could be just your name and address; or, it could include a telephone number, email address, a picture or recording of you, or your medical records. As we might be providing you with medical care, there are things our doctors and nurses would need to know to help them do that. This could be sensitive personal information and personal information about what has happened and how you are doing.

We may have received that personal information from you directly, your parent or guardian, your GP Practice/National Health Services (“NHS”), or your insurance company.

When we use your personal information, we will act in accordance with applicable legislation.

What personal information do we record and why?

We record personal information about who you are, where you live, where to contact you, your medical treatment, and any care you have received from us/other providers or about to receive from us. We will not keep information that is not relevant to the care we will provide you with and will always let you know what information we collect.

We will maintain a file with your personal information to record how we have helped you, how best we can help you in the future if needed, as well as assessing how successful we have been in providing your care.

We keep your personal information only if and when we are authorised to do so by applicable legislation.

Will we share your personal information with other people?

We might need to share your personal information with other medical teams, if you need to been seen by a special doctor or sent for an X-ray. We may be asked to help with exciting medical research; but don’t worry, we will always ask you, or your parents or adults with parental responsibility, if it is okay to share your personal information.

What happens to your personal information when you are no longer under our care?

Your medical records will be kept until either your 25th or 26th birthday (if an entry was made when you are 17), or sometimes longer depending on the type of information (if you have a long term condition for instance). Throughout this time you will have the right to see the personal information kept on you.

Your rights

Can you ask us to delete your personal information from our records?

You have the right to have personal data erased. This is also known as the ‘right to be forgotten’, unless there is legitimate interest or legal reason for us not to delete this information.

Can you have a copy of the personal information we hold about you?

If you want to know more about the personal information we have of yours, or if you want to raise a question with us then do drop us a line. If you are under 13 your parent or carer would need to do this. If you are over 13 then you can write to our data protection officer, at DataProtectionOfficer@ramsayhealth.co.uk or alternatively by writing at the following address:

Data Protection Officer
Ramsay Health Care UK Operations Ltd
Level 18 Tower 42 25 Old Broad Street

What if your personal information is incorrect?

You can ask for mistakes or errors in your personal information to be corrected.

What if you no longer want us to use your personal information?

You have the right to stop us from using your records unless we have a legal reason to keep using your personal information.

Can we move your personal information to a different care provider?

You have the right for your personal formation to be moved, copied or transferred easily from one IT environment to another in a safe and secure way, without affecting its usability.

What if you are unhappy with how we have handled your personal information?

We think it would be best if you discussed this with your parent, guardian, or carer first, and that you copied them into any emails you send.

If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer by writing at the address above.